退款政策
At The Normal Company, we take pride in the quality of our linen clothing and sunglasses. We want you to love your pieces, but we understand that sometimes things need to be swapped or sent back. Please review our policy below before starting a return. Everything from this point forward should continue in a normal fashion.
1. The Return & Exchange Window
- You have 14 days from the delivery date of your order to request a return or exchange.
- Requests made after 14 days from delivery will not be accepted.
2. Item Eligibility
- Linen Clothing: Eligible for return or exchange, provided they meet our condition requirements (see Section 3).
- NORMAL EYES : Final Sale / Non-Returnable. To ensure hygiene and quality, sunglasses cannot be returned or exchanged unless they arrive to you damaged or defective.
3. NORMAL LINEN : Condition Requirements
To qualify for a refund or store credit, returned clothing items must be:
- Unworn, unwashed, and undamaged.
- Free of any make-up, deodorant, perfume, smoke, or pet hair stains.
- Fitted with all original brand tags still attached.
4. Customer-Damaged Items
- All returned items undergo a thorough quality inspection by our logistics team upon arrival at our facility.
- If an item is found to be damaged, worn, or altered by the customer, it will not be refunded or credited. Instead, the item may be shipped back to you at your expense, and no refund will be issued.
5. Refunds vs. Store Credit & Shipping Fees
We want to make getting the right size easy while keeping our business sustainable:
- Exchanges & Store Credit: Choosing an exchange for a different size/color or opting for The Normal Company Store Credit is completely free (we cover the return shipping).
- Direct Refunds: If you choose a refund to your original payment method, a flat [Insert Amount] return shipping fee will be automatically deducted from your final refund amount to cover return processing. ?
6. How to Start a Return
- Head to our online returns portal [Insert Link] and enter your order number and email address.
- Select whether you are returning for an exchange, store credit, or a refund.
- Print your pre-paid shipping label, securely package your eligible items, and drop them off at the designated carrier location.